Proven track record launching web or mobile portals
Deep understanding of agile methodologies
AIA is seeking a Digital Customer Engagement Principal to lead the strategic direction and continuous evolution of their customer self-service portal and the AIA Vitality platform in the Philippines. The ideal candidate will have significant experience in digital product management, particularly within customer-facing sectors, and will be responsible for driving customer engagement and digital transformation initiatives
Job Summary
This leadership role is accountable for the strategic direction and continuous evolution of the AIA+ customer self-service portal.
The incumbent will champion digital transformation initiatives that enhance customer experience while driving operational efficiency and measurable business impact.
You will oversee the AIA Vitality Philippines platform, ensuring features support benefits, partner integration, and optimal performance.
Matching Summary
Match Score: 85
AIA is seeking a Digital Customer Engagement Principal to lead the strategic direction and continuous evolution of their customer self-service portal and the AIA Vitality platform in the Philippines. The ideal candidate will have significant experience in digital product management, particularly within customer-facing sectors, and will be responsible for driving customer engagement and digital transformation initiatives.
Skills & Requirements
Must-have
5+ years digital product management experience
Proven track record launching web or mobile portals
Deep understanding of Agile methodologies
Strong stakeholder management and negotiation skills
Experience in insurance, banking, or fintech sectors
Nice-to-have
Basic knowledge of Adobe Photoshop or Illustrator
Familiarity with Adobe Experience Manager CMS
Ability to present concepts effectively
Self-motivated with ability to work under minimal supervision
Key Requirements
Bachelor's Degree in Communications, Business, Marketing, UX Design, or IT
At least 5 years of experience in digital product management