Manager- Wealth Operations

M&G Global Services Private Limited

Mumbai, India
Team leadership
Manage agreed slas
Stakeholder partnership
A key member of the Customer Service Operations team, responsible for leading & motivating a team of 20-30 associates & Process leader

Job Summary

  • A key member of the Customer Service Operations team, responsible for leading & motivating a team of 20-30 associates & Process leader.
  • Individual will have full ownership of team performance and be accountable for managing agreed SLAs.
  • Will be responsible for developing & maintaining partnership with key stakeholders onshore whilst regularly interacting with them to resolve service related issues.

Matching Summary

A key member of the Customer Service Operations team, responsible for leading & motivating a team of 20-30 associates & Process leader.

Skills & Requirements

Must-have

  • Team leadership
  • Manage agreed SLAs
  • Stakeholder partnership
  • Process efficiencies

Nice-to-have

  • Exceptional talent
  • Inclusive culture
  • Long-term investment

Key Requirements

  • Leadership of 20-30 associates
  • Full ownership of team performance
  • Resolve service related issues

Work Rights

Not specified

Tailored Resume

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