Base: $55,300.00 – $110,700.00; bonus/equity: not ...
Fully remote
Remote technical support for diagnostic products
Troubleshoot, diagnose, and resolve customer issues
Develop customer relationships and enhance experience
Technical Support Representatives provide remote technical support to customers and field personnel for diagnostic products, instruments, and assays
Job Summary
Technical Support Representatives provide remote technical support to customers and field personnel for diagnostic products, instruments, and assays.
This role serves as a first point of contact for diagnostics customers with instrument and / or assay issues, and is responsible for developing customer relationships and enhancing customer experience.
Abbott offers career development with an international company, access to a high employer contribution retirement savings plan, and tuition reimbursement programs.
Matching Summary
Technical Support Representatives provide remote technical support to customers and field personnel for diagnostic products, instruments, and assays.
Salary
Base: $55,300.00 – $110,700.00; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Remote technical support for diagnostic products
Troubleshoot, diagnose, and resolve customer issues
Develop customer relationships and enhance experience
Utilize remote technology for troubleshooting
Document issues and resolutions per compliance
Nice-to-have
Achieving Service Excellence model
Recognize and document product performance trends
Collaborate with cross-functional teams
Key Requirements
Associates Degree
3 years of experience in medical laboratory, field service, clinical, or diagnostic product experience