Customer Services Senior Representative

Cigna

Bengaluru, India
On-site
First contact resolution
Respond promptly to inquiries
Adhere to operating procedures
Cigna is seeking a Customer Services Senior Representative in Bengaluru, India, to provide exceptional support to global customers through various communication channels. The role involves ensuring prompt resolution of inquiries, adhering to operational procedures, and fostering collaborative relationships within the team

Job Summary

  • As a key member of our Customer Service Team, you will be the first point of contact for our global customers, providing unparalleled support via telephone, live chat, or email.
  • Your responsibilities include ensuring first contact resolution and responding promptly to customer inquiries.
  • Join us in driving growth and improving lives.

Matching Summary

Match Score: 85

Cigna is seeking a Customer Services Senior Representative in Bengaluru, India, to provide exceptional support to global customers through various communication channels. The role involves ensuring prompt resolution of inquiries, adhering to operational procedures, and fostering collaborative relationships within the team.

Skills & Requirements

Must-have

  • First contact resolution
  • Respond promptly to inquiries
  • Adhere to operating procedures
  • Provide health benefits information
  • Monitor turnaround times
  • Collaborate with internal teams

Nice-to-have

  • Support team members
  • Achieve operational goals
  • Ad-hoc task support

Key Requirements

  • Senior Representative level experience

Work Rights

Not specified

Tailored Resume

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