Endpoint Support Technician

621

Newton, Massachusetts, United States
Base: $22.22 - $31.71phly; bonus/equity: not speci...
Fully remote
Microsoft windows operating systems proficiency
Hardware and software troubleshooting skills
Customer service and interpersonal communication
The Endpoint Support Technician position at Mass General Brigham involves providing technical support for various devices in a hospital environment. The role emphasizes collaboration within a small team and requires strong troubleshooting skills, customer service experience, and technical knowledge

Job Summary

  • The role involves supporting computer hardware at both on-site and off-site locations within the Mass General Brigham network.
  • Team members must be proficient with Microsoft Windows, Apple products, and various peripheral devices to ensure smooth hospital operations.
  • Employees are required to adhere to strict safety policies including the use of Personal Protection Equipment (PPE) in clinical areas.

Matching Summary

Match Score: 75

The Endpoint Support Technician position at Mass General Brigham involves providing technical support for various devices in a hospital environment. The role emphasizes collaboration within a small team and requires strong troubleshooting skills, customer service experience, and technical knowledge.

Salary

Base: $22.22 - $31.71/Hourly; Bonus/Equity: Not specified; Benefits: Comprehensive benefits, career advancement, differentials, premiums, and bonuses available

Skills & Requirements

Must-have

  • Microsoft Windows operating systems proficiency
  • Hardware and software troubleshooting skills
  • Customer service and interpersonal communication

Nice-to-have

  • Apple product support experience
  • Multi-tasking in fast-paced environments
  • Detail-oriented problem solving abilities

Key Requirements

  • High School Diploma or Equivalent required
  • 1-2 years experience in IT support preferred
  • Associate's Degree in Related Field preferred

Work Rights

Not specified

Tailored Resume

Cover Letter