Customer Service Advisor - Digital Intake - Alabang 2026

Concentrix

Muntinlupa, Philippines
Customer service support
Routine problem resolution
Inbound/outbound calls
This position provides customer service support and resolution of routine problems regarding client's product or services

Job Summary

  • This position provides customer service support and resolution of routine problems regarding client's product or services.
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
  • Participate in activities designed to improve customer satisfaction and business performance.

Matching Summary

This position provides customer service support and resolution of routine problems regarding client's product or services.

Skills & Requirements

Must-have

  • customer service support
  • routine problem resolution
  • inbound/outbound calls
  • internet customer interaction
  • basic product knowledge

Nice-to-have

  • demonstrate empathy
  • build rapport
  • flexible and adapt quickly
  • team member and independently
  • pleasant and professional tone

Key Requirements

  • High school diploma
  • three to six months experience preferred
  • strong computer navigation skills
  • ability to effectively communicate
  • dependable with strong attention to detail
  • skilled in multi-tasking
  • tolerance for repetitive work
  • ability to rotate shifts

Work Rights

Not specified

Tailored Resume

Cover Letter