Coordinator, Customer Service

City of Regina

Regina, Saskatchewan, CA
Base: $36.21 - $45.38 hourly; annual: $69,038.00 -...
On-site
Lead a dynamic team
Champion service excellence
Performance management capabilities
The City of Regina is seeking a Coordinator for their Customer Service division, responsible for leading a team in a high-paced contact center environment. The ideal candidate should possess strong leadership skills, a background in customer service, and a commitment to fostering a positive and inclusive workplace culture

Job Summary

  • Lead a dynamic team within a high-paced contact centre environment, championing service excellence and operational consistency.
  • Responsibilities include a broad scope of work requiring a high degree of independent judgment and discretion, complex problem solving, internal and external client-facing work, and broad professional knowledge and experience.
  • At City of Regina, we offer competitive compensation, health and wellness benefits, and growth through educational support and in-house courses.

Matching Summary

Match Score: 85

The City of Regina is seeking a Coordinator for their Customer Service division, responsible for leading a team in a high-paced contact center environment. The ideal candidate should possess strong leadership skills, a background in customer service, and a commitment to fostering a positive and inclusive workplace culture.

Salary

Base: $36.21 - $45.38 hourly; Annual: $69,038.00 - $86,522.00; Benefits: Not specified

Skills & Requirements

Must-have

  • Lead a dynamic team
  • Champion service excellence
  • Performance management capabilities
  • Customer-centric culture
  • Continuous improvement initiatives

Nice-to-have

  • Fairness, transparency, and accountability
  • Collaborative and inclusive workplace
  • Building trust with Indigenous peoples

Key Requirements

  • Diploma or certificate in Business Administration or Call Centre
  • 3-5 years experience in a call center
  • 2-3 years direct supervisory experience
  • Ability to lead diverse team and resolve conflicts
  • Proficiency in Microsoft Office applications

Work Rights

Not specified

Tailored Resume

Cover Letter