Proven experience as a customer success manager within the saas tech industry
Experience generating training materials and executing training sessions
Strong client-facing and communication skills
Axon Enterprise is seeking a Customer Success Manager for its Axon 911 division in Lansing, Michigan. The role focuses on ensuring customer satisfaction and successful adoption of the Carbyne technology, requiring a proactive approach in managing client relationships and operational activities
Job Summary
Axon 911 combines modern 911 infrastructure with an AI intelligence layer to help public safety agencies make better decisions.
This high-touch role requires acting as the primary escalation point for incident reporting while ensuring contracted KPIs and SLAs are met.
The position offers competitive salary, 401k with employer match, paid parental leave, and comprehensive medical, dental, and vision plans.
Matching Summary
Match Score: 85
Axon Enterprise is seeking a Customer Success Manager for its Axon 911 division in Lansing, Michigan. The role focuses on ensuring customer satisfaction and successful adoption of the Carbyne technology, requiring a proactive approach in managing client relationships and operational activities.
Salary
Base: $110,000 - $125,000 USD; Bonus/Equity: Included (Total compensation includes bonus and stock awards); Benefits: Competitive salary, 401k match, discretionary time off, parental leave, medical/dental/vision, fitness programs
Skills & Requirements
Must-have
Proven experience as a Customer Success Manager within the SaaS tech industry
Experience generating training materials and executing training sessions
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Willingness to travel up to 30% of the time for client visits
Nice-to-have
Passionate about building lasting customer relationships
Ability to think strategically and lead
Comfortable speaking in front of large groups
Customer service orientation
Experience serving public safety sector
Key Requirements
Proven customer success experience within SaaS company serving public safety
Experience in generating training materials and executing training sessions on-site/remotely