As the Customer Banking Specialist in our Cranbourne Branch you’ll have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
Job Summary
As the Customer Banking Specialist in our Cranbourne Branch you’ll have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
Support customers with enquiries, maintenance on accounts and process applications for credit products, complete Financial Health Checks to assess customers’ financial needs and identify any changes.
We’re interested in hearing from people who have proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.
Matching Summary
As the Customer Banking Specialist in our Cranbourne Branch you’ll have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
Skills & Requirements
Must-have
exceptional customer service delivery
articulate financial terms clearly
problem solve and provide effective solutions
champion processes and procedures
drive risk-adverse culture
Nice-to-have
interest in building a career
improving financial wellbeing
holistic solutions for customers
demonstrate in-branch technology
Key Requirements
Proven experience delivering exceptional Customer Service