Not specified (potentially hybrid or onsite based on the retail environment).
3-5 years retail or training experience
Ability to present in front of groups
Experience with register system operations
Hy-Vee is seeking a Customer Care and Education Manager responsible for training employees and enhancing customer service levels. The role emphasizes employee engagement, mentorship, and maintaining a positive customer experience
Job Summary
The role is responsible for training new and existing employees on customer service, employee engagement, and store standards to improve overall performance.
The position requires providing prompt, efficient, and friendly customer service while treating customers as the most important people in the store.
Candidates must have a growth mindset and the ability to solve practical problems with limited standardization in a fast-paced environment.
Matching Summary
Match Score: 85
Hy-Vee is seeking a Customer Care and Education Manager responsible for training employees and enhancing customer service levels. The role emphasizes employee engagement, mentorship, and maintaining a positive customer experience.
Skills & Requirements
Must-have
3-5 years retail or training experience
Ability to present in front of groups
Experience with register system operations
Strong arithmetic calculation skills
Ability to lift up to 50 pounds
Nice-to-have
Growth mindset and partnership building
Results oriented and customer focused
Professionalism and accountability
Community outreach coordination skills
Employee engagement mentoring abilities
Key Requirements
High school diploma or equivalent
Three to five years of retail or prior training experience