Tech Service Desk (after Hours)

Unisys

Salt Lake City, Utah, US
Support hardware and software
Network and user administration
Problem solving and analytical skills
Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests

Job Summary

  • Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
  • Supports L1 agents in ongoing day to day questions related to client incidents, requests and queries.
  • Unisys offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) match, comprehensive healthcare, HSA matching, ongoing learning opportunities, and more!

Matching Summary

Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.

Skills & Requirements

Must-have

  • Support hardware and software
  • Network and user administration
  • Problem solving and analytical skills
  • Support L1 agents

Nice-to-have

  • Working knowledge of data and voice network concepts
  • Excellent communication skills

Key Requirements

  • High School Diploma or GED required
  • 1-2 years’ experience in area of responsibility
  • English and local languages proficiency

Work Rights

Must be in 30 miles from Salt Lake City Utah office

Tailored Resume

Cover Letter