Member Team Lead-1

Sam's Club

NICHOLASVILLE, KY, United States of America
Base: $21.00 to $29.00; bonus/equity: performance-...
Member service approaches and techniques
Compliance with company policies
Handling claims and returns
Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates communicating goals and feedback training associates on processes and procedures providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines

Job Summary

  • Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates communicating goals and feedback training associates on processes and procedures providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines.
  • At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!
  • The hourly wage range for this position is $21.00 to $29.00*

Matching Summary

Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates communicating goals and feedback training associates on processes and procedures providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines.

Salary

Base: $21.00 to $29.00; Bonus/Equity: performance-based bonus awards; Benefits: Health, Financial, Paid time off, and other benefits

Skills & Requirements

Must-have

  • member service approaches and techniques
  • compliance with company policies
  • handling claims and returns
  • maintaining confidentiality and accuracy
  • team collaboration and communication

Nice-to-have

  • embraces differences in people
  • creates a workplace where associates feel seen
  • models the Walmart values
  • acts in a selfless manner

Key Requirements

  • 6 months retail experience
  • operating front-end equipment
  • 6 months customer service experience
  • Must be 18 years of age or older
  • Supervising experience

Work Rights

Not specified

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