Drive cross-functional engagement across Business Units (BU), Manufacturing (MFG), Product Operations, and Customer Experience (CX) to ensure our customers receive products of the highest quality, consistent with Cisco’s brand
Job Summary
Drive cross-functional engagement across Business Units (BU), Manufacturing (MFG), Product Operations, and Customer Experience (CX) to ensure our customers receive products of the highest quality, consistent with Cisco’s brand.
Own the investigation, containment, and corrective action of quality issues from inception to resolution, ensuring robust root cause analysis.
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond.
Matching Summary
Drive cross-functional engagement across Business Units (BU), Manufacturing (MFG), Product Operations, and Customer Experience (CX) to ensure our customers receive products of the highest quality, consistent with Cisco’s brand.
Skills & Requirements
Must-have
End-to-end issue management
Cross-functional leadership
Data-driven decision making
QMS and standards proficiency
Expert domain knowledge
Advanced analytics
Nice-to-have
Strategic problem-solver
Innovative approaches
Communication and storytelling
Risk management
Strategic acumen
Key Requirements
Bachelor’s Degree or Master’s Degree in Engineering
+6 years of related experience
Extensive experience in Product Quality Engineering
Proven experience leading multiple projects
Team leader in cross-functional environments
Green Belt certification or equivalent knowledge is preferred