Service Operations Manager

Philips

Cambridge, MA, United States
Base: $117,000 to $208,000 depending on location; ...
Fully remote
5+ years experience with bachelor's degree
Drive operational initiatives at regional level
Strong stakeholder management skills
This role leads service operations initiatives across the Central Zone within the Hospital Patient Monitoring Services & Solutions Delivery organization

Job Summary

  • This role leads service operations initiatives across the Central Zone within the Hospital Patient Monitoring Services & Solutions Delivery organization.
  • The position requires translating national strategy into local execution to improve operational performance and enhance customer experience.
  • Employees are eligible for a comprehensive benefits program including generous PTO, 401k match up to 7%, and stock purchase plans.

Matching Summary

This role leads service operations initiatives across the Central Zone within the Hospital Patient Monitoring Services & Solutions Delivery organization.

Salary

Base: $117,000 to $208,000 depending on location; Bonus/Equity: Annual incentive bonus, sales commission, or long-term incentives may be offered; Benefits: Generous PTO, 401k match, HSA, stock purchase plan, education reimbursement

Skills & Requirements

Must-have

  • 5+ years experience with Bachelor's degree
  • Drive operational initiatives at regional level
  • Strong stakeholder management skills
  • Data-driven mindset for insights
  • Experience in matrixed organization

Nice-to-have

  • Ability to influence across functions
  • Comfortable in dynamic environments
  • Strategic execution balance
  • Field team enablement experience

Key Requirements

  • Bachelor's degree or Master's degree
  • 9+ years experience in similar role
  • US work authorization required
  • No visa sponsorship provided

Work Rights

Must have US work authorization

Tailored Resume

Cover Letter