Fairmont Hanoi is positioned as an urban resort offering luxury experiences inspired by Vietnamese culture and French colonial design
Job Summary
Fairmont Hanoi is positioned as an urban resort offering luxury experiences inspired by Vietnamese culture and French colonial design.
The role leads sustainability efforts including eliminating single-use plastics and coordinates guest experience initiatives to improve satisfaction and online reputation.
The manager acts as a guest advocate, leads a team of Guest Experience Champions, and collaborates closely with hotel leadership to achieve positive guest experience targets.
Matching Summary
Fairmont Hanoi is positioned as an urban resort offering luxury experiences inspired by Vietnamese culture and French colonial design.
Skills & Requirements
Must-have
Sustainability KPI achievement
Guest experience performance monitoring
Hotel operations compliance audits
Guest feedback analysis and management
Team leadership in guest experience
Fluent English communication
Front Office operations experience
Nice-to-have
Change management skills
Innovative and creative mindset
Multi-disciplinary and multi-tasking ability
Passion for best-in-class service
People-oriented approach
Ability to influence stakeholders
Proficient in Microsoft Office tools
Key Requirements
Bachelor’s Degree in Hospitality or related areas
Minimum 2 years Front Office operations experience