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Manager Of Client Experience
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Berry Law Firm Veterans Disability Attorneys
Remote
Client-facing team leadership
Contact center operations
Service quality monitoring
Skills & Requirements
Must-have
Client-facing team leadership
Contact center operations
Service quality monitoring
CRM platform proficiency
Conflict resolution
Performance reporting
Coaching and training
Nice-to-have
Veteran support experience
Military background
Process improvement
Cross-functional collaboration
Empathy and emotional intelligence
Key Requirements
Bachelor's degree preferred
3-5 years in client experience or contact center operations
1-2 years supervising a client-facing team
Experience with CRM systems
Experience in legal or Veteran services environment
Work Rights
Must have US citizenship
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