Manager Of Client Experience

Berry Law Firm Veterans Disability Attorneys

Remote
Client-facing team leadership
Contact center operations
Service quality monitoring

Skills & Requirements

Must-have

  • Client-facing team leadership
  • Contact center operations
  • Service quality monitoring
  • CRM platform proficiency
  • Conflict resolution
  • Performance reporting
  • Coaching and training

Nice-to-have

  • Veteran support experience
  • Military background
  • Process improvement
  • Cross-functional collaboration
  • Empathy and emotional intelligence

Key Requirements

  • Bachelor's degree preferred
  • 3-5 years in client experience or contact center operations
  • 1-2 years supervising a client-facing team
  • Experience with CRM systems
  • Experience in legal or Veteran services environment

Work Rights

Must have US citizenship

Tailored Resume

Cover Letter