Contact Centre Agent

Cobham

London, United Kingdom
Base: £12.71ph; bonus/equity: not specified; benef...
High level telephone communication skills
Email and chat enquiry management
Patient record system maintenance
The role involves providing excellent qualitative service to existing and prospective patients while validating their suitability for treatment

Job Summary

  • The role involves providing excellent qualitative service to existing and prospective patients while validating their suitability for treatment.
  • Employees will act as the primary point of contact for patients, clinicians, and support teams to ensure delivery against core standard operating models.
  • The company offers a comprehensive benefits package including annual leave accrual, subsidised canteen access, and preferential rates on health products.

Matching Summary

The role involves providing excellent qualitative service to existing and prospective patients while validating their suitability for treatment.

Salary

Base: £12.71ph; Bonus/Equity: Not specified; Benefits: Annual leave accrual; Subsidised canteen; Pension scheme

Skills & Requirements

Must-have

  • High level telephone communication skills
  • Email and chat enquiry management
  • Patient record system maintenance
  • Ability to convert enquiries to bookings
  • Understanding of private healthcare services

Nice-to-have

  • Ideas generation for process improvements
  • Strong internal relationship building
  • Commitment to diversity and inclusion
  • Experience in customer facing roles

Key Requirements

  • Full-time availability including rotational Saturday shifts
  • Willingness to work between 8am and 8pm Monday to Friday
  • No specific degree or certification explicitly required

Work Rights

Not specified

Tailored Resume

Cover Letter