Objective based bonus; benefits: blended working b...
Hybrid (blended home/office working shifts)
Previous experience working in customer service
Excellent written spoken listening communications skills
Attention to detail and accuracy in recording data
Eakin Healthcare is seeking a Customer Retention & Trade Advisor to enhance customer service and support both individual patients and trade clients in Cardiff. The role involves processing orders, managing customer inquiries, and ensuring timely delivery, all while maintaining a focus on customer satisfaction
Job Summary
The role supports the Respond Prescription Dispensing Team and Eakin Trade Team by ensuring customer orders are processed accurately and delivered within relevant timeframes.
Employees benefit from a blended working bonus, 25 days holiday plus bank holidays rising to 28, and a comprehensive wellbeing programme including health cash plans.
The position requires proactive contact with individual patients and trade customers to confirm orders, liaise with GP surgeries for prescriptions, and resolve delivery issues.
Matching Summary
Match Score: 85
Eakin Healthcare is seeking a Customer Retention & Trade Advisor to enhance customer service and support both individual patients and trade clients in Cardiff. The role involves processing orders, managing customer inquiries, and ensuring timely delivery, all while maintaining a focus on customer satisfaction.
Salary
Objective based bonus; Benefits: Blended Working Bonus, 25 days holiday plus bank holidays (rising to 28), Health Cash Plan, Pension, Life Assurance
Skills & Requirements
Must-have
Previous experience working in Customer Service
Excellent written spoken listening communications skills
Attention to detail and accuracy in recording data
Knowledge of Microsoft packages Word and Excel
Nice-to-have
Friendly personality with a can-do attitude
Ability to demonstrate empathy and build relationships