Base: $43,923; bonus/equity: not specified; benefi...
Fully remote
Support technology equipment and software
Fulfill support requests
Respond to it service tickets
The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users
Job Summary
The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.
This position is responsible for the providing service to end users regarding the operation of technology hardware and software by responding to and completing IT service tickets; creating documentation regarding end user support solutions to expedite future support requests; performing installs, configurations, and updates to computer operating systems and software on University owned IT hardware; transport and deployment of IT hardware including desktop computers, monitors, printers, projectors, telephony equipment and others as assigned.
The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.
Matching Summary
The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.
Salary
Base: $43,923; Bonus/Equity: Not specified; Benefits: Yes
Skills & Requirements
Must-have
Support technology equipment and software
Fulfill support requests
Respond to IT service tickets
Create end user support documentation
Install and configure operating systems
Transport and deploy IT hardware
Nice-to-have
Strong customer service skills
Strong communication skills
Harmonious working relationships
Key Requirements
Bachelor's degree or technical training
2+ years of computer support experience
Experience supporting Windows and Mac computers
Experience with Endpoint management software
Experience with networking essentials
Work Rights
Proof of legal authority to work in the United States