AHS Ops Manager I, Account Health Support

Amazon

Hyderabad, India
On-site
Manage performance of 15-20 specialists
Drive continuous improvement culture
Optimize team productivity for sellers
The AHS Ops Manager I serves as the primary interface between Amazon and business partners to ensure world-class support for sellers

Job Summary

  • The AHS Ops Manager I serves as the primary interface between Amazon and business partners to ensure world-class support for sellers.
  • This role involves managing a team of 15-20 specialists while optimizing productivity to achieve perfect seller interactions.
  • The successful candidate will drive a continuous improvement culture by identifying barriers to accuracy and quality within the account health program.

Matching Summary

The AHS Ops Manager I serves as the primary interface between Amazon and business partners to ensure world-class support for sellers.

Skills & Requirements

Must-have

  • Manage performance of 15-20 specialists
  • Drive continuous improvement culture
  • Optimize team productivity for sellers
  • Conduct interviewing and training
  • Execute daily staffing plans

Nice-to-have

  • Strong record of customer focus
  • Passion for employee development
  • Interest in process improvement
  • Ability to lead site level initiatives
  • Experience with global quality audits

Key Requirements

  • Front-line management experience
  • Performance management skills
  • Team leadership capabilities

Work Rights

Not specified

Tailored Resume

Cover Letter