Senior Executive, Customer Experience

Prudential Corporation Asia Ltd

Outbound call handling skills
Excel data consolidation proficiency
Csat detractor follow-up experience
The role is dedicated to enhancing customer satisfaction by conducting outbound calls to PACS customers in a timely and professional manner

Job Summary

  • The role is dedicated to enhancing customer satisfaction by conducting outbound calls to PACS customers in a timely and professional manner.
  • The incumbent must proactively address concerns raised in CSAT surveys and identify issues through thorough follow-ups.
  • Prudential pledges to create a culture where diversity is celebrated and inclusion assured for all people, customers, and partners.

Matching Summary

Match Score: 85

The role is dedicated to enhancing customer satisfaction by conducting outbound calls to PACS customers in a timely and professional manner.

Skills & Requirements

Must-have

  • Outbound call handling skills
  • Excel data consolidation proficiency
  • CSAT detractor follow-up experience

Nice-to-have

  • High level of empathy in interactions
  • Collaboration with internal teams
  • Continuous improvement mindset

Key Requirements

  • Ability to assess callback requirements based on criteria
  • Proficiency in updating Excel files with feedback
  • Adherence to company policies during interactions

Work Rights

Not specified

Tailored Resume

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