The role involves leading a team to deliver hands-on support and maintain mission-critical technology systems for diverse end users
Job Summary
The role involves leading a team to deliver hands-on support and maintain mission-critical technology systems for diverse end users.
You will be responsible for managing incident escalation, ensuring SLA targets are met, and driving continuous improvement through automation.
Kyndryl offers extensive professional growth opportunities including certifications from Microsoft, Google, and Amazon alongside a focus on employee well-being.
Matching Summary
The role involves leading a team to deliver hands-on support and maintain mission-critical technology systems for diverse end users.
Skills & Requirements
Must-have
8-12 years IT experience
5+ years Service Desk operations
ITIL process knowledge
Windows OS and hardware support
ITSM tools like ServiceNow
Nice-to-have
Growth mindset and inclusivity
Airport or large infrastructure experience
VIP user management skills
ISO-Audit compliance exposure
O365 and endpoint security knowledge
Key Requirements
Bachelor's degree in Computer Science or related field
Experience with 24x7 Service Desk operations
Proven track record in team leadership and mentoring