Sr Technology Analyst

Southwestair

Base: $114,200 to $126,900 py; bonus/equity: + bon...
Fully remote
Salesforce service cloud expertise
Ai-enabled customer servicing technologies
Agile / safe methodology experience
As a Sr Technology Analyst, you will collaborate with business, technology, and vendor partners to translate complex servicing needs into clear functional and non-functional requirements across Salesforce and related technologies

Job Summary

  • As a Sr Technology Analyst, you will collaborate with business, technology, and vendor partners to translate complex servicing needs into clear functional and non-functional requirements across Salesforce and related technologies.
  • This remote role offers competitive salary, bonus opportunities, and benefits including free flights on Southwest Airlines and company contributions to retirement savings plans.
  • Southwest Airlines is committed to providing a stable work environment that encourages creativity, innovation, and equal opportunity for learning and personal growth.

Matching Summary

As a Sr Technology Analyst, you will collaborate with business, technology, and vendor partners to translate complex servicing needs into clear functional and non-functional requirements across Salesforce and related technologies.

Salary

Base: $114,200 to $126,900 per year; Bonus/Equity: Additional bonus opportunities at company discretion; Benefits: Competitive health insurance, retirement plan contributions, profit sharing, and free flights

Skills & Requirements

Must-have

  • Salesforce Service Cloud expertise
  • AI-enabled customer servicing technologies
  • Agile / SAFe methodology experience
  • Business and technical requirements analysis
  • Enterprise services and API integrations
  • Customer service oriented environment

Nice-to-have

  • Knowledge of airline operations and disruption scenarios
  • Experience with GenAI and agent assist automation
  • Strong communication and negotiation skills
  • Mentoring and teaching abilities
  • Process modeling and redesign expertise

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • Advanced-level IT experience
  • U.S. citizenship or work authorization required
  • Minimum age 18
  • Ability to travel as needed

Work Rights

Must have US citizenship or current authorization to work

Tailored Resume

Cover Letter