Data Center Operator Lead Technician

JLL

Spartanburg, SC, United States
Onsite
Server, networking, and storage hardware repair
Mission-critical data center environment
Senior onsite escalation point
The Data Center Break/Fix Lead Technician oversees hardware repair and troubleshooting operations within a mission-critical data center environment

Job Summary

  • The Data Center Break/Fix Lead Technician oversees hardware repair and troubleshooting operations within a mission-critical data center environment.
  • Serve as the top-tier onsite escalation point for complex break/fix issues involving servers, networking, and storage hardware.
  • JLL offers a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

Matching Summary

The Data Center Break/Fix Lead Technician oversees hardware repair and troubleshooting operations within a mission-critical data center environment.

Skills & Requirements

Must-have

  • Server, networking, and storage hardware repair
  • Mission-critical data center environment
  • Senior onsite escalation point
  • Incident response and resolution
  • Vendor relationship management
  • Standard Operating Procedures (SOPs)

Nice-to-have

  • Continuous improvement initiatives
  • Preventive maintenance programs
  • Data center infrastructure management (DCIM) tools

Key Requirements

  • Associate degree or equivalent experience
  • 5+ years of data center hardware repair experience
  • Advanced knowledge of major OEM hardware
  • Proven leadership experience
  • Strong understanding of ITSM frameworks
  • Experience with incident response and RCA
  • Ability to work 24/7 operational environment

Work Rights

Authorized to work in the United States without sponsorship

Tailored Resume

Cover Letter