Travel & Expenses Customer Support Analyst (spanish Speaker)

AIRBUS DS GEO SA

Coimbra, Portugal
Hybrid
Spanish and english fluency
Manage phone calls, emails, chat
Adhere to airbus policies
Manage incoming phone calls, emails and chat messages while maintaining a positive and friendly tone with customers

Job Summary

  • Manage incoming phone calls, emails and chat messages while maintaining a positive and friendly tone with customers.
  • Build sustainable relationships and trust with Airbus travelers through open and interactive communication, providing accurate information based on policies and tax laws.
  • Experience diverse career opportunities within Airbus, a hybrid working model, a modern office, and an intense onboarding experience.

Matching Summary

Manage incoming phone calls, emails and chat messages while maintaining a positive and friendly tone with customers.

Skills & Requirements

Must-have

  • Spanish and English fluency
  • Manage phone calls, emails, chat
  • Adhere to Airbus policies
  • Handle customer complaints
  • Meet team targets

Nice-to-have

  • Proactive and autonomous
  • Adapt to different characters
  • Strong self-control
  • Promote best practices

Key Requirements

  • 1+ year of work experience
  • Customer Support or Contact Center experience
  • Strong phone contact handling skills
  • Active listening skills

Work Rights

Not specified

Tailored Resume

Cover Letter