Director Aftermarket Sales And Development

KION North America Corporation

Summerville, SC, United States
Aftermarket sales and customer technical support
Develop aftermarket pricing strategies
Lead customer service technical support team
Responsible for aftermarket sales and customer technical support, pricing and business development activities that include parts sales, product identification, pricing & leakage analysis, marketing, customer needs analysis, customer service technical support operations and existing program improvements

Job Summary

  • Responsible for aftermarket sales and customer technical support, pricing and business development activities that include parts sales, product identification, pricing & leakage analysis, marketing, customer needs analysis, customer service technical support operations and existing program improvements.
  • Develop, professionalize, lead and grow the aftermarket business by increased and effective dealer engagement and a net profit oriented pricing strategy.
  • Lead the customer service technical support team to ensure KION NA is providing effective dealer and key account support for product issue resolution.

Matching Summary

Responsible for aftermarket sales and customer technical support, pricing and business development activities that include parts sales, product identification, pricing & leakage analysis, marketing, customer needs analysis, customer service technical support operations and existing program improvements.

Skills & Requirements

Must-have

  • Aftermarket sales and customer technical support
  • Develop aftermarket pricing strategies
  • Lead customer service technical support team
  • Manage regional aftermarket development managers
  • Gather competitive intelligence

Nice-to-have

  • Dealer engagement and net profit strategy
  • Drive parts business growth
  • Optimize end customer support

Key Requirements

  • 10+ years leadership experience
  • B-to-B Parts / Customer Service Support / Aftermarket Business Development
  • Material handling or industrial equipment experience
  • Managing P&L responsibility
  • Proficient in data analysis tools, MS Office, ERP systems
  • BA/BS degree

Work Rights

Not specified

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