Senior Cx/ux Researcher (ai-first Innovation For Tax & Accounting) – Hybrid R0056377

Wolters Kluwer N.V

Base: $85,600.00 - $149,400.00 usd; bonus/equity: ...
Hybrid: eight days a month in-office within 50 miles.
5+ years in user research role
Advanced research planning and execution
Strong working knowledge of ai and agentic workflows
Wolters Kluwer is seeking a Senior CX/UX Researcher to join their Tax & Accounting division, focusing on AI-first innovation. The ideal candidate will have extensive experience in user research, particularly in designing and executing complex studies that drive business impact

Job Summary

  • This role serves as a thought leader driving advanced research initiatives to define the future of tax and accounting workflows through AI-first innovation.
  • The position requires merging qualitative and quantitative data to present sophisticated findings to executive leadership and influence product roadmaps.
  • Wolters Kluwer offers competitive benefits including medical, dental, vision plans, 401(k), and paid parental leave alongside a hybrid work model.

Matching Summary

Match Score: 85

Wolters Kluwer is seeking a Senior CX/UX Researcher to join their Tax & Accounting division, focusing on AI-first innovation. The ideal candidate will have extensive experience in user research, particularly in designing and executing complex studies that drive business impact.

Salary

Base: $85,600.00 - $149,400.00 USD; Bonus/Equity: Eligible for Bonus; Benefits: Medical, Dental, Vision, 401(k), Tuition Assistance

Skills & Requirements

Must-have

  • 5+ years in User Research role
  • Advanced research planning and execution
  • Strong working knowledge of AI and agentic workflows
  • Experience evaluating emerging user interaction patterns
  • Ability to influence cross-functional teams

Nice-to-have

  • Experience in B2B enterprise solutions environment
  • Knowledge of Tax & Accounting customer workflows
  • Familiarity with UserZoom or Great Question platforms
  • Experience reporting from Pendo analytics tools

Key Requirements

  • Bachelor's degree in Design, HCI, Behavioral Sciences, or equivalent
  • Master's degree preferred
  • 5+ years experience in digital user research
  • Advanced UX certification or training

Work Rights

Not specified

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