AIG is seeking a Qualitative Head Team member in Mexico City to ensure the accuracy and compliance of insurance documentation, enhancing quality controls within the policy issuance process. The ideal candidate will possess a strong understanding of regulatory frameworks and quality assurance methodologies in the insurance industry
Job Summary
The role ensures the accuracy, completeness, and regulatory compliance of policies and insurance documentation prior to release.
Candidates must possess a deep understanding of underwriting instructions, wordings, and how errors impact operational risk and customer experience.
AIG offers a comprehensive benefits package including health care, financial protection, and tuition reimbursement for professional development.
Matching Summary
Match Score: 85
AIG is seeking a Qualitative Head Team member in Mexico City to ensure the accuracy and compliance of insurance documentation, enhancing quality controls within the policy issuance process. The ideal candidate will possess a strong understanding of regulatory frameworks and quality assurance methodologies in the insurance industry.
Skills & Requirements
Must-have
Deep understanding of policy issuance processes
Knowledge of quality methodologies in insurance
Strong regulatory compliance and risk management
Experience with SLA and KPI performance management
Ability to drive process improvement and automation
Nice-to-have
Influence without authority skills
Continuous improvement mindset
Cross-functional leadership capabilities
Structured execution and discipline
Collaboration with IT and BPO partners
Key Requirements
Functional expertise in policy issuance quality control
Proficiency in managing quality and service-related KPIs
Capability to translate regulatory requirements into operational controls