Solutions Support Engineer

Allegion Corp

Houston, TX, US
Not specified; benefits: health, dental, vision, u...
Hybrid
Bachelor's degree in systems or electrical engineering
Demonstrated systems engineering fundamental skills
Structured problem-solving and critical thinking skills
The role involves becoming a technical subject matter expert in Allegion's multi-family access control solutions, specifically the Gatewise platform

Job Summary

  • The role involves becoming a technical subject matter expert in Allegion's multi-family access control solutions, specifically the Gatewise platform.
  • Candidates will triage customer issues, identify root causes, and provide guidance to partners while acting as a customer advocate to internal engineering teams.
  • Allegion offers unlimited paid time off, a 401K plan with a 6% company match, and is recognized as a Gallup Exceptional Workplace Award recipient.

Matching Summary

The role involves becoming a technical subject matter expert in Allegion's multi-family access control solutions, specifically the Gatewise platform.

Salary

Not specified; Benefits: Health, dental, vision, unlimited PTO, 401K with 6% match, HSA/FSA, disability/life insurance, tuition reimbursement, wellness rewards

Skills & Requirements

Must-have

  • Bachelor's Degree in Systems or Electrical Engineering
  • Demonstrated systems engineering fundamental skills
  • Structured problem-solving and critical thinking skills
  • Strong collaboration across internal and external teams
  • Ability to lead troubleshooting in front of customers

Nice-to-have

  • Strong Customer Success or Technical Support background
  • Excellent time management and independent work ability
  • Experience with functional block diagrams and system architecture
  • Willingness to travel up to 10%
  • Commitment to innovation and purpose-driven culture

Key Requirements

  • Bachelor's Degree in Systems, Electrical, Mechanical, or Computer Engineering
  • Legally authorized to be employed in the United States
  • No visa sponsorship provided (H-1B, TN, etc.)
  • Daily office presence required in Houston, TX

Work Rights

Must be legally authorized to work in the US

Tailored Resume

Cover Letter