Director Of Business Intelligence - Ivr, Digital Iva & Conversational Ai
Humana
Remote
$156,600 - $215,400 py; bonus incentive plan avail...
Fully remote
Conversational ai platforms
Ivr, iva, and chat analytics
Actionable insights delivery
Guide strategic decisions supporting the transformation of our Conversational Platforms by delivering actionable insights and managing reporting on key capabilities
Job Summary
Guide strategic decisions supporting the transformation of our Conversational Platforms by delivering actionable insights and managing reporting on key capabilities.
Develop a high-performing team, fostering technical excellence, continuous learning, and a collaborative culture while strengthening shared services partnerships.
Humana offers competitive benefits designed to encourage personal wellness and smart healthcare decisions, including medical, dental, vision, 401(k), and generous time off.
Matching Summary
Guide strategic decisions supporting the transformation of our Conversational Platforms by delivering actionable insights and managing reporting on key capabilities.
Salary
$156,600 - $215,400 per year; Bonus incentive plan available; Medical, dental, vision, 401(k), time off, disability, life insurance
Skills & Requirements
Must-have
Conversational AI platforms
IVR, IVA, and Chat analytics
Actionable insights delivery
Analytics backlog management
Executive-ready reporting
Nice-to-have
Fostering technical excellence
Collaborative team culture
Navigating organizational complexity
Human-centered design execution
Key Requirements
10+ years business intelligence experience
7+ years IVR, digital IVA, conversational AI experience