Technical Consultant-genesys

Computacenter Plc

Bangalore, India
On-site
Genesys cloud cx platform
Omni channel flows
Restful apis
As a Technical Consultant, you will be responsible for providing technical consultancy, solution design, and implementation services for Computacenter’s Genesys Cloud CX platform, which underpins the Global Service Desk

Job Summary

  • As a Technical Consultant, you will be responsible for providing technical consultancy, solution design, and implementation services for Computacenter’s Genesys Cloud CX platform, which underpins the Global Service Desk.
  • You will work closely with business stakeholders, internal teams, and partners to deliver enhancements and support initiatives that improve service performance, enable new capabilities, and ensure the platform continues to meet evolving business needs.
  • Collaborate with colleagues and suppliers to deliver technical solutions and integrations.

Matching Summary

As a Technical Consultant, you will be responsible for providing technical consultancy, solution design, and implementation services for Computacenter’s Genesys Cloud CX platform, which underpins the Global Service Desk.

Skills & Requirements

Must-have

  • Genesys Cloud CX platform
  • omni channel flows
  • RESTful APIs
  • solution lifecycle
  • Agile delivery methodologies

Nice-to-have

  • CX-as-Code practices
  • pre-sales and discovery activities

Key Requirements

  • 9 to 15 years of experience
  • Hands-on experience using Architect
  • Familiarity with RESTful APIs
  • Genesys Cloud CX Professional (GCX-GCP) and Architect (GCX-ARC) certifications preferred

Work Rights

Not specified

Tailored Resume

Cover Letter