Onboarding Coach - Guest Experience

Cloudbeds

Latin America
On-site
3 years hospitality or saas experience
Revenue management expertise
English fluency required
The role involves facilitating client onboarding and training for the Whistle messaging platform to enhance guest engagement

Job Summary

  • The role involves facilitating client onboarding and training for the Whistle messaging platform to enhance guest engagement.
  • Candidates must possess deep expertise in revenue management principles such as RevPAR, ADR, and dynamic pricing.
  • The company offers a remote-first culture with benefits including monthly wellness Fridays and full paid parental leave.

Matching Summary

The role involves facilitating client onboarding and training for the Whistle messaging platform to enhance guest engagement.

Skills & Requirements

Must-have

  • 3 years hospitality or SaaS experience
  • Revenue management expertise
  • English fluency required

Nice-to-have

  • Spanish language proficiency
  • CRM familiarity
  • Project management certification

Key Requirements

  • 3+ years in 5-star hospitality or SaaS customer-facing roles
  • Professional fluency in English
  • Deep knowledge of RMS and demand forecasting

Work Rights

Not specified

Tailored Resume

Cover Letter