Principal Product Manager, It Service Management

Workday

Not specified; not specified; not specified
Fully remote
12+ years servicenow platform experience
Itsm and itil practices expertise
Full life cycle development for servicenow
The role involves serving as a strategic advisor to business stakeholders to identify challenges and opportunities for operational excellence

Job Summary

  • The role involves serving as a strategic advisor to business stakeholders to identify challenges and opportunities for operational excellence.
  • You will define and align goals for ITSM transformation while driving platform adoption across the enterprise using ServiceNow.
  • Workday offers a flexible work approach requiring at least half of the time each quarter in-office or in the field.

Matching Summary

The role involves serving as a strategic advisor to business stakeholders to identify challenges and opportunities for operational excellence.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 12+ years ServiceNow platform experience
  • ITSM and ITIL practices expertise
  • Full life cycle development for ServiceNow
  • Strategic advisor to business stakeholders
  • ServiceNow product roadmap development

Nice-to-have

  • Proactive user-centric approach
  • Sun-drenched optimism and drive
  • Curious minds and courageous collaborators
  • Experience with PagerDuty integration
  • Strong focus on exceptional user experiences

Key Requirements

  • Minimum 12+ years of ServiceNow experience
  • ITIL Foundation Certification required
  • Bachelor's degree in Computer Science or related discipline
  • ServiceNow Admin Certification (Good to have)
  • Experience building processes from the ground up

Work Rights

Not specified

Tailored Resume

Cover Letter