Customer Support & Account Services Manager

MOTOROLA SOLUTIONS

Base: $95,000- $101,500 usd; bonus/equity: incenti...
Onsite
Enterprise-level support and service
Client relationships and understanding
Oversee internal process flows and kpi’s
Motorola Solutions is seeking a Customer Support & Account Services Manager to oversee enterprise-level support and service activities related to fixed hardware sales and installations. The role involves managing client relationships, ensuring operational performance, and collaborating across internal departments to enhance service delivery

Job Summary

  • The Customer Support & Account Services Manager will be responsible for the planning and oversight of enterprise-level support and service activities for fixed hardware sales, related services and installations.
  • The candidate will establish and maintain client relationships and understanding of client’s business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs.
  • Our U.S. Benefits include: Incentive Bonus Plans Medical, Dental, Vision benefits 401K with Company Match 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave and more!

Matching Summary

Match Score: 85

Motorola Solutions is seeking a Customer Support & Account Services Manager to oversee enterprise-level support and service activities related to fixed hardware sales and installations. The role involves managing client relationships, ensuring operational performance, and collaborating across internal departments to enhance service delivery.

Salary

Base: $95,000- $101,500 USD; Bonus/Equity: Incentive Bonus Plans; Benefits: Medical, Dental, Vision benefits 401K with Company Match 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave

Skills & Requirements

Must-have

  • enterprise-level support and service
  • client relationships and understanding
  • oversee internal process flows and KPI’s
  • manage national installer relationships
  • PC proficiency
  • superb interpersonal, communication, and collaboration skills

Nice-to-have

  • relentless pursuit to help keep people safer
  • foster collaboration for safer communities
  • problem-solving attitude
  • understanding of sales performance metrics

Key Requirements

  • University Degree or equivalent experience
  • minimum 5 years of prior relevant experience
  • High School Diploma or Equivalent
  • up to 10% travel

Work Rights

Not specified

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