Manager, Digital & Technology Transformation Revenue Management & Reservations, APEC

STARWOOD ASIA PACIFIC HOTELS & RESORTS PTE. LTD.

Singapore, Singapore
**
Deep knowledge of empower resapp and opera cloud pms
Experience with marsha to amadeus acrs migration
Proven track record in training delivery and workshop facilitation
** The Manager, Digital & Technology Transformation Revenue Management & Reservations for STARWOOD ASIA PACIFIC HOTELS & RESORTS will oversee the implementation of new hotel reservation systems and ensure smooth transitions for property teams. The ideal candidate will possess deep expertise in hotel reservations systems and effective training delivery skills. **

Job Summary

  • This role serves as a critical bridge between current and future hotel reservation systems, guiding the transition to new technologies across the APEC region.
  • The successful candidate will leverage deep expertise in EMPOWER ResApp and Opera Cloud PMS to train property teams and ensure optimal commercial performance from day one.
  • Key responsibilities include leading interactive workshops, validating business processes, and acting as a trusted advisor during complex system deployments and change management initiatives.

Matching Summary

Match Score: 75

** The Manager, Digital & Technology Transformation Revenue Management & Reservations for STARWOOD ASIA PACIFIC HOTELS & RESORTS will oversee the implementation of new hotel reservation systems and ensure smooth transitions for property teams. The ideal candidate will possess deep expertise in hotel reservations systems and effective training delivery skills. **

Skills & Requirements

Must-have

  • Deep knowledge of EMPOWER ResApp and Opera Cloud PMS
  • Experience with MARSHA to Amadeus ACRS migration
  • Proven track record in training delivery and workshop facilitation
  • Expertise in hotel reservations processes for group and transient bookings
  • Ability to lead end-to-end system deployment validation

Nice-to-have

  • Experience with large-scale property conversion projects
  • Background in adult learning or instructional design
  • Change management or project management credentials
  • Strong analytical skills for root cause analysis
  • Resilience in fast-paced ambiguous environments

Key Requirements

  • 4+ years progressive experience in reservations
  • At least 1 year in leadership or SME role
  • Demonstrated experience designing and delivering training to adult learners
  • Travel availability required for workshop delivery

Work Rights

Not specified

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