Customer Support Team Lead

Jobgether

Kenya
On-site
Remote customer support team leadership
Operational oversight of daily activities
Performance target management
You will lead and inspire a remote customer support team to deliver exceptional service and maintain high levels of customer satisfaction

Job Summary

  • You will lead and inspire a remote customer support team to deliver exceptional service and maintain high levels of customer satisfaction.
  • This position combines leadership, operational oversight, and strategic thinking, offering the opportunity to make a direct impact on customer retention and team development.
  • Working in a fast-paced and collaborative environment, you’ll use data and feedback to optimize processes and enhance the customer experience.

Matching Summary

You will lead and inspire a remote customer support team to deliver exceptional service and maintain high levels of customer satisfaction.

Skills & Requirements

Must-have

  • Remote customer support team leadership
  • Operational oversight of daily activities
  • Performance target management
  • Data-driven process optimization
  • Customer satisfaction focus

Nice-to-have

  • People-oriented leadership
  • Analytical mindset
  • Passion for delivering excellence
  • Fostering continuous improvement culture
  • Collaborative work environment

Key Requirements

  • Experience leading customer support teams
  • Ability to meet performance targets
  • Work authorization in Kenya

Work Rights

Not specified

Tailored Resume

Cover Letter