Pc & mac hardware, os, applications, telephony and peripherals support
Helpdesk ticket management and resolution
User administration and access management
The IT Support Analyst is specifically focused on providing hands on endpoint device support for The Trade Desk internal clients; primarily through face to face interactions as well as telephone & remote support
Job Summary
The IT Support Analyst is specifically focused on providing hands on endpoint device support for The Trade Desk internal clients; primarily through face to face interactions as well as telephone & remote support.
Provides timely attention to all internal Helpdesk requests, for local and remote based users, and performs daily ticket maintenance and management.
Assists with basic maintenance and support for user account administration, e-mail, VPN, telephony, cloud-based file sharing, meeting collaboration software, print/fax, end-point security and all other The Trade Desk systems.
Matching Summary
The IT Support Analyst is specifically focused on providing hands on endpoint device support for The Trade Desk internal clients; primarily through face to face interactions as well as telephone & remote support.
Skills & Requirements
Must-have
PC & Mac hardware, OS, applications, telephony and peripherals support
Helpdesk ticket management and resolution
User administration and access management
Endpoint device deployment and maintenance
Basic IT understanding (Network, Systems, Applications, Telephony, Desktop Support)
Nice-to-have
Passion for solving hard problems at scale
Eager to join a dynamic, globally-connected team
Award-winning culture based on trust, ownership, empathy, and collaboration
Experience supporting international users
Pragmatic recommendations on system and process enhancements
Key Requirements
2 - 4+ years of relevant experience
Solid understanding of MS Windows 10 Professional and macOS 10.x
Ability to work with remote users
Prior experience working with an IT ticket/request system
Basic knowledge of HP printers, peripherals and Lenovo/HP/Apple desktops
Bachelor’s degree or equivalent years of experience in related IT field, or appropriate IT Certification highly desired