Not specified (assumed to be hybrid or fully remote based on industry norms).
First contact resolution capability
Adherence to operating procedures
Health benefits knowledge
The Customer Services Senior Representative position at Express Scripts involves providing exceptional support to global customers via various communication channels. The role focuses on ensuring first contact resolution and building collaborative relationships within the team to optimize resources for better customer service
Job Summary
You will serve as the primary point of contact for global customers through telephone, live chat, or email.
The role requires ensuring first contact resolution while adhering to strict policy terms and regulations.
You will provide quality information regarding health benefits and monitor turnaround times for timely resolutions.
Matching Summary
Match Score: 85
The Customer Services Senior Representative position at Express Scripts involves providing exceptional support to global customers via various communication channels. The role focuses on ensuring first contact resolution and building collaborative relationships within the team to optimize resources for better customer service.