Job Summary

• As a Service Advisor at Lucid, you will be responsible for providing excellent customer service to our clients and ensuring an exceptional customer experience at all steps of the service process.
• Ensure clients are informed throughout the service experience from initial contact to vehicle handover and uphold the Customer Satisfaction Index (CSI) KPI as a fundamental aspect of our operations.
• Review and revise work orders after technicians and detailers complete their tasks, guaranteeing accurate documentation and precise time punches in alignment with corresponding labor operations.

Matching Summary

Salary

Base: $26—$35 USD; Bonus/Equity: The successful candidate may also be eligible to participate in Lucid’s equity program and/or a discretionary annual incentive program; Benefits: Lucid offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and 401k.

Skills & Requirements

Key Requirements

• 2-5 years automotive experience
• Service Advisor or Front of House customer facing role
• Proficiency in computer applications
• Valid driver’s license

Work Rights