Customer Success Executive

CRB Cunninghams

United Kingdom
1-3 years customer-facing experience
Saas or edutech background
Crm tools proficiency like salesforce
The role involves guiding schools through onboarding and managing early success milestones to ensure maximum value from cashless catering solutions

Job Summary

  • The role involves guiding schools through onboarding and managing early success milestones to ensure maximum value from cashless catering solutions.
  • You will be responsible for monitoring customer health metrics, identifying at-risk accounts, and implementing action plans to minimize churn.
  • The position requires generating sales leads and conducting demonstrations of additional modules to drive commercial growth and retention targets.

Matching Summary

The role involves guiding schools through onboarding and managing early success milestones to ensure maximum value from cashless catering solutions.

Skills & Requirements

Must-have

  • 1-3 years customer-facing experience
  • SaaS or EduTech background
  • CRM tools proficiency like Salesforce
  • Advanced Excel analytical skills
  • Proactive problem-solving abilities

Nice-to-have

  • Strong stakeholder management skills
  • Commercially minded approach
  • Passion for helping customers succeed
  • Experience in education sector
  • Ability to balance advocacy with growth

Key Requirements

  • 1-3 years experience in customer-facing role
  • Experience within SaaS, technology, or EduTech
  • Competence with CRM tools and Excel

Work Rights

Not specified

Tailored Resume

Cover Letter