Not specified; not specified; medical, dental, vis...
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5+ years customer success experience
Manage portfolio of 30+ accounts
Drive product adoption and usage
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Forma is seeking a Senior Customer Success Manager to oversee a portfolio of 30+ commercial and enterprise accounts, focusing on enhancing customer satisfaction and product usage. The ideal candidate will have over five years of experience in customer success or a related field, with strong interpersonal skills and a proactive approach to problem-solving.
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Job Summary
The role involves managing a portfolio of over 30 commercial and enterprise accounts to ensure customer success and satisfaction.
Forma is a flexible benefits software company that helps companies reduce costs while giving employees more choice in their benefit packages.
The position offers a remote-first working environment with comprehensive benefits including medical, dental, vision, and 12 weeks of parental leave.
Matching Summary
Match Score: 75
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Forma is seeking a Senior Customer Success Manager to oversee a portfolio of 30+ commercial and enterprise accounts, focusing on enhancing customer satisfaction and product usage. The ideal candidate will have over five years of experience in customer success or a related field, with strong interpersonal skills and a proactive approach to problem-solving.
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Salary
Not specified; Not specified; Medical, dental, vision, 401(k), PTO, Parental Leave
Skills & Requirements
Must-have
5+ years customer success experience
Manage portfolio of 30+ accounts
Drive product adoption and usage
Conduct regular business reviews
Collaborate with cross-functional teams
Nice-to-have
Strong interpersonal communication skills
Proactive problem-solving approach
Experience with Salesforce or CS tools
Passion for exceptional customer experiences
Ability to handle challenging situations
Key Requirements
5+ years in customer success or account management