Join us as a Customer Service Advisor at NatWest Boxed This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes
Job Summary
Join us as a Customer Service Advisor at NatWest Boxed This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes.
You’ll be actively participating in initiatives to improve customer service, processes and procedures.
You’ll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role.
Matching Summary
Join us as a Customer Service Advisor at NatWest Boxed This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes.
Skills & Requirements
Must-have
Frontline customer service experience
Use of AI tools and automation
Contact centre operations knowledge
Microsoft Office skills
Performance data analysis
Nice-to-have
Handling lending related queries
Coaching and support skills
Process improvement and automation
Planning and organisational skills
Attention to detail
Key Requirements
Experience in financial services customer service
Experience analysing performance data
Understanding of contact centre performance metrics