Hybrid Principal Process Manager: Enterprise Payments

capitalone.co.uk

Anytown, DE, US
Anytown, de: $98,900 - $112,900; mclean, va: $108,...
Hybrid
Debit card issuance process
End-to-end process improvements
Leveraging automation and ai
The Enterprise Payments Debit Operations Team is seeking a dynamic Debit Card Process Manager to enhance the Debit Card issuance process spanning from card manufacturing through card delivery

Job Summary

  • The Enterprise Payments Debit Operations Team is seeking a dynamic Debit Card Process Manager to enhance the Debit Card issuance process spanning from card manufacturing through card delivery.
  • Your core focus will be actively identifying and implementing end-to-end process improvements leveraging automation and AI capabilities to drive efficiencies, reduce expenses, resolve issues, and mitigate risk.
  • This is an excellent opportunity to advance your career in the disciplines of process management, customer experience, and back end system configurations.

Matching Summary

The Enterprise Payments Debit Operations Team is seeking a dynamic Debit Card Process Manager to enhance the Debit Card issuance process spanning from card manufacturing through card delivery.

Salary

Anytown, DE: $98,900 - $112,900; McLean, VA: $108,900 - $124,300; Richmond, VA: $98,900 - $112,900; Bonus/Equity: performance based incentive compensation; Benefits: comprehensive, competitive, and inclusive set of health, financial and other benefits

Skills & Requirements

Must-have

  • Debit Card Issuance Process
  • End-to-end process improvements
  • Leveraging automation and AI
  • Manage Third-Party Debit Card Fulfillment Partners
  • Monitoring SLAs and KPIs
  • Cross-functional team partnership

Nice-to-have

  • Inquisitive problem solver
  • Thrive in undefined space
  • Adapt to change with vigor
  • Develop internal network
  • Influence stakeholders

Key Requirements

  • High School Diploma, GED or equivalent certification
  • At least 2 years of project or process management experience
  • At least 1 year of banking operations or payments experience
  • At least 1 year of experience using Google Suite
  • At least 4 years of project or process management experience
  • At least 1 year experience in debit card fulfillment, debit card transaction processing OR payment network management
  • At least 2 years of experience managing external stakeholders
  • Six Sigma, Lean, BPM, or PMP Certification

Work Rights

Not specified

Tailored Resume

Cover Letter