Customer Support Officer - Insurance Admin-5

QBE Insurance

Not specified; not specified; not specified
Not specified
Full time employee status
Strong spoken and written english
Regulatory compliance with sira and rms
QBE Insurance is seeking a Customer Support Officer to provide high-quality service to customers and stakeholders via phone, addressing inquiries related to insurance products and policies. The ideal candidate should possess strong communication skills, problem-solving ability, and a customer-focused attitude, with a preference for those with prior experience in the insurance or banking sectors

Job Summary

  • The role involves providing customer service via phone calls to answer questions regarding insurance products, processes, and policies.
  • Employees must ensure 100% regulatory compliance with laws set by the State Insurance Regulated Authority (SIRA) and Road and Maritime Service (RMS).
  • The position requires maintaining a professional demeanor while managing premium objections and providing new quotes without negatively impacting the QBE brand.

Matching Summary

Match Score: 75

QBE Insurance is seeking a Customer Support Officer to provide high-quality service to customers and stakeholders via phone, addressing inquiries related to insurance products and policies. The ideal candidate should possess strong communication skills, problem-solving ability, and a customer-focused attitude, with a preference for those with prior experience in the insurance or banking sectors.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Full time employee status
  • Strong spoken and written English
  • Regulatory compliance with SIRA and RMS
  • Secure handling of credit card data
  • Adherence to privacy and confidentiality agreements

Nice-to-have

  • Problem solving skills
  • Adaptable to fast-paced environment
  • Multi-tasking abilities
  • Analytical and research skills
  • Professional and positive demeanor

Key Requirements

  • Bachelor's Degree or equivalent experience
  • 0-1 year relevant experience
  • Call center experience preferred in insurance or banking

Work Rights

Not specified

Tailored Resume

Cover Letter