Delivery Station Customer Service Associate, Dsl

Amazon

United States, WI, United States
18.00 - 25.00 usd hourly ph
On-site
Direct customer communication
Empathize with customer needs
Resolve customer issues
Improve the customer experience by providing in-station real-time, hands-on support to ensure customers receive their packages on time

Job Summary

  • Improve the customer experience by providing in-station real-time, hands-on support to ensure customers receive their packages on time.
  • Communicate directly with customers in-person, via phone, and email, empathizing with and prioritizing their needs while resolving issues.
  • Work at the heart of Amazon's logistics, developing expertise and connecting with customers daily to ensure a great experience.

Matching Summary

Improve the customer experience by providing in-station real-time, hands-on support to ensure customers receive their packages on time.

Salary

18.00 - 25.00 USD hourly

Skills & Requirements

Must-have

  • Direct customer communication
  • Empathize with customer needs
  • Resolve customer issues
  • Logical problem solving
  • Physical stamina for shifts
  • Work in variable noise levels

Nice-to-have

  • Customer-centric approach
  • Team empowerment and support
  • Process improvement mindset
  • Data analysis skills
  • Supply chain understanding

Key Requirements

  • Full-Time (40+ hours per week) schedule
  • Carry, lift, push, and pull up to 49 pounds
  • Frequently push, pull, squat, bend, and reach
  • Stand and walk during shifts up to 12 hours

Work Rights

Not specified

Tailored Resume

Cover Letter