Customer Care Manager Ii - Cumming, Ga

PGP Escrow

Cumming, GA, US
Conduct homeowner assessments
Lead root-cause analysis
Manage service work through vendors
PulteGroup offers opportunities to grow within a Fortune 500 company that’s consistently recognized as a Fortune 100 Best Company to Work For and a certified Great Place to Work

Job Summary

  • PulteGroup offers opportunities to grow within a Fortune 500 company that’s consistently recognized as a Fortune 100 Best Company to Work For and a certified Great Place to Work.
  • Primary Job Responsibilities include conducting in-person homeowner assessments, leading root-cause analysis, scheduling and executing service work through vendors, and managing trades to completion.
  • The role requires establishing and maintaining positive customer relationships, confirming build quality before delivery, and driving repeat and referral business by improving customer loyalty.

Matching Summary

PulteGroup offers opportunities to grow within a Fortune 500 company that’s consistently recognized as a Fortune 100 Best Company to Work For and a certified Great Place to Work.

Skills & Requirements

Must-have

  • Conduct homeowner assessments
  • Lead root-cause analysis
  • Manage service work through vendors
  • Establish positive customer relationships
  • Build quality confirmation before delivery
  • Drive repeat and referral business

Nice-to-have

  • Adapt and interact effectively
  • Diligent follow-up
  • Skilled in conflict resolution
  • Champion inclusion and diversity

Key Requirements

  • Minimum High School Diploma or equivalent
  • Valid driver's license
  • 1-2 years customer service/warranty experience

Work Rights

Not specified

Tailored Resume

Cover Letter