Planning & Performance Staff

UOB Group

Jakarta Selatan, Indonesia
Queue & service level monitoring
Real time adherence monitoring
Call listening / shadowing
UOB is a leading bank in Asia with a rich history of over 80 years

Job Summary

  • UOB is a leading bank in Asia with a rich history of over 80 years.
  • The role involves monitoring calls and ensuring service levels are met.
  • UOB promotes a culture of equal opportunity and values long-term success.

Matching Summary

UOB is a leading bank in Asia with a rich history of over 80 years.

Skills & Requirements

Must-have

  • Queue & Service Level monitoring
  • Real Time Adherence monitoring
  • Call Listening / Shadowing

Nice-to-have

  • Collaborative communication skills
  • Ability to drive improvements
  • Engagement and strategic execution

Key Requirements

  • Experience in call center operations
  • Strong analytical skills
  • Ability to manage real-time adjustments

Work Rights

Not specified

Tailored Resume

Cover Letter