Customer Satisfaction Representative

Wilde Chrysler Jeep Dodge Ram

Medford, OR, USA
$20.00-$22.00 ph
On-site
Customer satisfaction improvement initiatives
Liaison between dealership and customers
Continuous improvement plans
Driveway.com is seeking a Customer Satisfaction Representative to enhance customer experiences and satisfaction at their dealerships in Medford, OR, and Dallas, TX. The role involves addressing customer concerns, leading improvement initiatives, and ensuring prompt follow-ups

Job Summary

  • As a Customer Satisfaction Representative, you will play a crucial role in leading customer satisfaction improvement processes, serving as the key liaison between our dealership and customers.
  • Your focus will be on ensuring our customers' perspectives come first, following up with them to ensure their concerns are addressed and resolved promptly.
  • We offer best in class industry benefits including Medical, Dental and Vision Plans, Paid Holidays & PTO, and a 401(k) Retirement Plan.

Matching Summary

Match Score: 85

Driveway.com is seeking a Customer Satisfaction Representative to enhance customer experiences and satisfaction at their dealerships in Medford, OR, and Dallas, TX. The role involves addressing customer concerns, leading improvement initiatives, and ensuring prompt follow-ups.

Salary

$20.00-$22.00

Skills & Requirements

Must-have

  • Customer satisfaction improvement initiatives
  • Liaison between dealership and customers
  • Continuous improvement plans
  • Follow up with customers within 48 hours
  • Track and trend customer concerns
  • Handle Better Business Bureau reviews

Nice-to-have

  • Positive attitude
  • Team player

Key Requirements

  • Warranty Claims or Collections experience highly preferred
  • High School graduate or equivalent
  • 18 years or older

Work Rights

Not specified

Tailored Resume

Cover Letter