The Fraud & Dispute Manager is a vital role in the Fiserv Issuer Dispute Operations organization that significantly contributes to its overall business success
Job Summary
The Fraud & Dispute Manager is a vital role in the Fiserv Issuer Dispute Operations organization that significantly contributes to its overall business success.
This role involves recruiting, developing, and leading a team while driving process improvements and managing performance against internal standards and SLAs.
Fiserv offers benefits including health insurance, flexible scheduling, paid time off, parental leave, 401(k) with company matching, tuition reimbursement, and an employee stock purchase plan.
Matching Summary
The Fraud & Dispute Manager is a vital role in the Fiserv Issuer Dispute Operations organization that significantly contributes to its overall business success.
Skills & Requirements
Must-have
Disputes or Customer Service environment
Resource management and reporting
Performance management and associate development
Process improvement through gap analysis
Budget and workforce optimization
Strong written and oral communication skills
Nice-to-have
Industry knowledge in network disputes
Measurement of effectiveness
Excellent communication
Ability to lead through adversity and ambiguity
Change management in transforming environment
Talent development and team building
Key Requirements
Bachelor’s degree or equivalent experience
5+ years management experience
5+ years experience in Disputes or Customer Service
Experience in Fintech or Financial Services industry