Student Services Officer (Call Centre / Frontline Support)

RECRUIT HAUS PTE. LTD.

Singapore
Not specified
Manage student enquiries via phone email and walk-in
Provide accurate timely information to students
Execute administrative processes for student services
Recruit Haus Pte. Ltd. is looking for a Student Services Officer to support the day-to-day operations of student services, including managing inquiries and ensuring a positive experience for students. The ideal candidate should have prior experience in customer service, strong communication skills, and proficiency in Microsoft Office

Job Summary

  • This role involves managing day-to-day student enquiries across phone, email, and walk-in channels.
  • The successful candidate will ensure smooth service processes while delivering a positive experience for students.
  • Candidates must be well-organised and able to multitask in a structured environment.

Matching Summary

Match Score: 75

Recruit Haus Pte. Ltd. is looking for a Student Services Officer to support the day-to-day operations of student services, including managing inquiries and ensuring a positive experience for students. The ideal candidate should have prior experience in customer service, strong communication skills, and proficiency in Microsoft Office.

Skills & Requirements

Must-have

  • Manage student enquiries via phone email and walk-in
  • Provide accurate timely information to students
  • Execute administrative processes for student services
  • Adhere to internal policies and service standards
  • Proficient in Microsoft Office applications

Nice-to-have

  • Comfortable handling high-volume enquiries
  • Good communication and interpersonal skills
  • Well-organised detail-oriented multitasking ability
  • Team player with independent work capability
  • Contribute ideas to improve service efficiency

Key Requirements

  • Diploma qualification in any discipline
  • 2–3 years of customer service or call centre experience
  • Proficiency in Microsoft Office applications

Work Rights

Not specified

Tailored Resume

Cover Letter